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Warranty
Samsonite products are rigorously tested to meet high standards of durability and quality. If a problem occurs with your Samsonite product due to a manufacturing defect in materials or workmanship, Samsonite will, at its discretion, either repair or replace the product in line with the warranty terms.
Who can appeal for warranty?
The Samsonite warranty applies to the original purchaser or gift recipient of the product, as long as there is valid proof of purchase or a correctly stamped warranty card. To receive warranty service, you will always be asked to show your store or online receipt, or your completed warranty certificate, so be sure to keep these documents in a safe place.
What is covered under warranty?
Samsonite products are rigorously tested so they meet high quality and durability standards. If a problem with your product is caused by a defect in materials or manufacturing, it is covered by the Samsonite warranty. The warranty applies to the first purchaser or gift recipient and the exact duration is stated on the warranty card inside the product and/or on the product page on our website.
Repairs or replacements under warranty are carried out at Samsonite’s expense, including the cost of sending the product back to you. You are responsible for the cost of sending the product to a Samsonite Service Center. For the full warranty terms, including exclusions and conditions, please see our Our Guarantee page.
When buying C-Lite*, Proxis or Nexis luggage, you are not only covered by the standard 10-year global manufacturer’s warranty, but you can also register for our Wecare program that offers you additional benefits.
* For purchases as from February 1, 2026
- Manufacturing and production defects are covered.
- Material defects that affect normal use of the product are covered.
- Where possible, the product will be repaired; if it cannot be repaired, it will be replaced.
Repairs or replacements under warranty are carried out at Samsonite’s expense, including the cost of sending the product back to you. You are responsible for the cost of sending the product to a Samsonite Service Center. For the full warranty terms, including exclusions and conditions, please see our Our Guarantee page.
When buying C-Lite*, Proxis or Nexis luggage, you are not only covered by the standard 10-year global manufacturer’s warranty, but you can also register for our Wecare program that offers you additional benefits.
* For purchases as from February 1, 2026
What is not covered under warranty?
The Samsonite warranty covers manufacturing and material defects. It does not apply to damage caused by wear and tear, transport, or conditions outside normal, intended use of the product.
These occasions are not covered by the warranty:
For the complete list of exclusions and full warranty terms, please refer to the Our Guarantee page.
- Electric or electronic components, cables, adaptors, and batteries.
- Misuse or unreasonable use of the product.
- Improper care, neglect, or accidents.
- Abrasion or exposure to extreme temperatures, solvents, acids, or water.
- Normal wear and tear from regular use.
- Damage caused by carriers or transport handlers (for example, airlines).
- Purely cosmetic damage such as scratches, dents, stains, colour changes, or other non-functional changes in appearance.
For the complete list of exclusions and full warranty terms, please refer to the Our Guarantee page.
How long is the warranty of my product?
The warranty period for your Samsonite product depends on the specific model. The exact duration is mentioned on the warranty card that comes with your product and on the product page on our official website.
If your product is no longer listed online, please refer to the warranty card you received at the time of purchase. If you did not receive a warranty card or cannot find it, contact our customer service team with your purchase details and they will help you with the warranty information for your product.
If your product is no longer listed online, please refer to the warranty card you received at the time of purchase. If you did not receive a warranty card or cannot find it, contact our customer service team with your purchase details and they will help you with the warranty information for your product.
Is the warranty global?
Yes, Samsonite offers a global warranty on all our products. This means you can access warranty service at any authorized Samsonite Service Center worldwide, whether you are traveling or at home.
Our extensive network ensures convenient support wherever you are. To start a service request, simply bring your proof of purchase to verify your warranty eligibility. For the full details and to locate a nearby Service Center, visit our Service Point Locator.
Our extensive network ensures convenient support wherever you are. To start a service request, simply bring your proof of purchase to verify your warranty eligibility. For the full details and to locate a nearby Service Center, visit our Service Point Locator.
How can I make a service request?
If you have an issue with your Samsonite product and want to make a warranty claim, you can either contact the place of purchase or use our online service platform. In both cases, having your purchase details ready will help ensure a smooth process.
Option 1: Contact the seller or an official Samsonite store
Option 2: Use our Support&Go service platform
Option 1: Contact the seller or an official Samsonite store
- Contact the store or online shop where you originally bought your Samsonite product, or visit an official Samsonite store. The team will help you start your warranty claim and explain the next steps.
- If needed, you can also contact an authorised Samsonite dealer in your area. Please note that a dealer may charge an additional fee if the product was not purchased from them.
- To find an official Samsonite store or authorised dealer near you, use our Store Locator.
Option 2: Use our Support&Go service platform
- Go to Support & Go, Samsonite’s official online service platform.
- Create an account or log in if you already have one.
- Submit a service request for your product by filling in the required details, including your product ID (found inside your product or on your warranty card).
- If requested, provide your proof of purchase, a short description of the issue, and photos of the problem.
- Follow the instructions from the Samsonite service team. In most cases, we can help you by shipping a sparepart for a repair at home. If a DIY repair is not an option, the Samsonite service team will let you know if the product needs to be sent to an authorized Samsonite Service Centre.
- If shipment is required, you cover the cost of sending the product to the Service Centre. If it is a warranty case or the product cannot be repaired, Samsonite will cover the cost of sending it back to you.
What do I need for a warranty claim?
To help our team review your case quickly, please keep one of the following documents at hand when you start your claim:
- Your original receipt of purchase and/or
- A duly stamped and dated warranty certificate and/or
- Your order confirmation if you purchased online.
What Happens After I Submit a Claim?
Once your service request has been received, the Samsonite Service Centre will inspect your item and determine whether the issue is covered under the warranty conditions.
If your claim is approved, your item will be repaired or, if it cannot be repaired, replaced at no cost to you, including return shipping.
If the original product is no longer available, Samsonite will provide a replacement item of similar value.
If your claim is approved, your item will be repaired or, if it cannot be repaired, replaced at no cost to you, including return shipping.
If the original product is no longer available, Samsonite will provide a replacement item of similar value.
What is Wecare?
When buying C-Lite*, Proxis or Nexis luggage, you are not only covered by the standard 10-year global manufacturer’s warranty, but you can also register for our Wecare program that offers you additional benefits.
The Wecare program includes a worry-free, no-questions-asked repair service that covers functional damage, including damage caused during transport. Whenever you book a repair or service, your suitcase also receives a thorough check-up: the outer surface will be cleaned and, if necessary, wheels are replaced as a free service to ensure your suitcase continues to perform as smoothly as on day one.
* For purchases as from February 1, 2026
The Wecare program includes a worry-free, no-questions-asked repair service that covers functional damage, including damage caused during transport. Whenever you book a repair or service, your suitcase also receives a thorough check-up: the outer surface will be cleaned and, if necessary, wheels are replaced as a free service to ensure your suitcase continues to perform as smoothly as on day one.
* For purchases as from February 1, 2026
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