Contact us

Frucon² and Samsonite welcome your questions and comments. Please select your question.

I have a question about Spare parts, Locks and Keys.

Please read our section on spare parts, locks and keys in our FAQ.

Please read our section on Track&Go in our FAQ.

To contact us by email :

I would like to contact someone regarding Business Gifts.

To contact us by email :

Q: Where can I find the full catalog?
A: Please download our most recent catalog here.

I would like to contact customer service regarding my online order.

Contact Customer service :

Office Hours :
Monday-Friday : 7.00am - 5.00pm and Saturday from 8.00am - 12.00 noon.
Please mention your order number or account number that you received while placing an order in all correspondence.

Q: Can I order a product that is not offered online?
A: No, not at this moment.
Q: When will my order arrive?
A: Please login into your account center to view the shipper's tracking number or refer to your shipping notification email.
Q: How do I return my suitcase?
A: Please go to our Shipping and Returns page for detailed instructions.

I have a Samsonite product and I have a question.


We recommend that you have a Samsonite Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorized Repair Centers are authorized to do warranty repair work. To locate the nearest Repair Centre, please click here.
Please read our section on repairs on the FAQ section for detailed instructions.

Spare Parts:

Visit our service website Support & Go to order spare parts for your Samsonite product. Please make sure you have the full product code, which you can find on the warranty card or on a label inside the product. Please note that for some (older) collections we may no longer have parts available.
For more information, please read our FAQ section.

Samsonite UK address:
1 The Square, Stockley Park,
Uxbridge, Middlesex, UB11 1TD