No-questions-asked in the event that you need your product repaired, including transport damage (by airlines for example) – this does not cover cosmetic damage or damage caused by misuse as explained below (*).
We will give your product a thorough overhaul when you book it in for repair or service, cleaning it up and replacing wheels if necessary, to ensure your Proxis suitcase is as functional as the day you purchased it.
replace & recycle
If your case is unrepairable (*), we will replace it and recycle your unrepairable item. In this way, we make sure that your damaged item’s end of life footprint is reduced to the minimum. The few components that today may not yet qualify for recycling or repurposing will be correctly disposed of whilst we continue to seek sustainable end of life solutions for those parts as well.
(*) Our service plan does not cover damage caused by misuse, accidents, improper handling, normal wear and tear, cosmetic damage like scratches, dents, stains, color changes or other non-functional changes in the appearance of the product.
Electric and electronic components and connections, cables, adaptors and batteries benefit only of the legal or statutory warranty which may vary from state to state or country to country.