Warranty & Repairs

What does Samsonite's warranty cover?

Samsonite's warranty covers material and production defects for the length of time stated in the warranty. It does not cover any damage caused by normal wear and tear, misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water or transport damage (by airlines for example).
If a problem occurs with your Samsonite product and this problem is caused by a material or production defect, we will either fix or replace your product. Any such repair or replacement will be at our expense, including any costs required to return the product to you. You are however responsible for any costs of getting the product to a Samsonite Service Center. If you wish to read our full warranty conditions, click here.

Which documents do I need for a warranty inspection?

For a warranty service, you will need a copy of your original receipt of purchase or a copy of your online order confirmation.

Can I get my product repaired if the defect is not covered by the warranty?

Yes, we are happy to take a look at your Samsonite product. Our authorised Repair Center will inspect your suitcase and will inform you in advance on the cost, so you can let us know if you agree or not. For details on our repair centre, click here.

I have bought my suitcase in another country/continent. Is my warranty valid everywhere?

Yes, it is! Samsonite offers you a global warranty, which means it is valid everywhere and you may have your product repaired at any Samsonite Service Center in the world. Please make sure to keep your proof of purchase and/or copy of your order confirmation.

Where can I have my Samsonite luggage repaired?

Your Samsonite product can be repaired in an authorised Samsonite Repair Centre. For warranty service, please make sure you have a copy of your original receipt of purchase or order confirmation and bring it with you. For details on our repair centre, click here.

What do I do if my suitcase was damaged during a flight?

If you find your luggage to be damaged after a flight, we advise you to claim the damage with the airline upon arrival. Usually you can do this at the service counter in the baggage claim area. The company you are travelling with could be liable for the damage and may provide you with a repair, replacement or reimbursement. Any such damages are not covered by Samsonite's warranty, but we can provide you with the necessary documents or repair if needed. For details on our repair centre, click here.

What do I do if my suitcase was damaged in the hands of another carrier (bus company, train, …)?

In the same way that you can claim damage with airline companies upon arrival, you can equally file a claim with other carriers in order to receive proper compensation for your damaged item. For details on our repair centre, click here.
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