Please keep this email for future reference as it also acts as your warranty.
Should any questions arise, please do not hesitate to contact us. It is always helpful if you reference your order number.
Please follow the procedure described in this clause 10 below if you are to return any products under clause 9 above or as a result of incorrect products being delivered or in any other circumstances that Samsonite agrees with you for a return to be made. You may also use this process for the statutory withdrawal/cancellation mentioned in clause 11.
Only goods purchased online on the Site can be returned. As for any other return, we advise you to contact the store where you have purchased the goods.
Distance selling - right of retraction
You have no right of withdrawal for the supply of goods made to the customer’s specifications or clearly personalized.
Right of withdrawal
To exercise the right of withdrawal/cancellation, you must inform us (E-Shopinvest, Pittemsestraat 58d, 8850 Ardooie (Belgium), Tel : +44 2037 476 769, Fax : +32 51 696 837, Email : firstname.lastname@example.org) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email).
You may use the model cancellation form but it is not obligatory. You can also electronically fill in and submit any other clear statement on our website using the return form (and we encourage you to use the return form for more efficiency in processing the withdrawal/cancellation). If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal/cancellation on a durable medium (e.g. by email) without delay.
To meet the withdrawal/cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal/cancellation before the withdrawal/cancellation period has expired.
Effects of cancellation
We make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling from you.
We will make the reimbursement without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We will collect the goods in the manner described in the Return Form, and bear the costs related thereto. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristic and functioning of the goods. You should not yourself send back the goods in a manner other than set forth in the Return Form; if you may do so anyhow, you are doing so at your own cost and risk.