Return Form

Please follow the procedure described in this clause 10 below if you are to return any products under clause 9 above or as a result of incorrect products being delivered or in any other circumstances that Samsonite agrees with you for a return to be made. You may also use this process for the statutory withdrawal/cancellation mentioned in clause 11.

1. Please complete the return form. We will e-mail you a return label, a return number together with the return instructions.
2. Pack the item to be returned (only unused items, with authentic labels, use instructions, guarantee leaflets and other hangtags and wrappings) in its original carton to prevent damage while in transit.
3. Please print the return label and tape it on your return package. The return label will comprise all required data like your name; your address and the return address; your phone number; item number and/or description of item being returned; and the return number.
4. Please carefully read the return instructions and contact our express courier for pick up as indicated in the return instructions. You have to organize the pick up by our express courier as soon as possible and in any event within 14 calendar days from the date you notified us of your return request.
5. In the event that you have not respected all of the return requirements, we will advise you by email to clarify why we have not been able to approve it within 14 days.

Only goods purchased online on the Site can be returned. As for any other return, we advise you to contact the store where you have purchased the goods.

Distance selling - right of retraction

You have no right of withdrawal for the supply of goods made to the customer’s specifications or clearly personalized.

Right of withdrawal
You have the right to withdraw from the sale contract within 14 days without giving any reason. The withdrawal/cancellation period will expire: (i) after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products; or (ii) in the case of a sales contract relating to multiple products ordered by you in one order and delivered separately, after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the products.

To exercise the right of withdrawal/cancellation, you must inform us (Nayan, Pittemsestraat 58d, 8850 Ardooie (Belgium), Tel : +44 2037 476 769, Fax : +32 51 696 837, Email : customer.care.uk@samsonite.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email).

You may use the model cancellation form but it is not obligatory. You can also electronically fill in and submit any other clear statement on our website using the return form (and we encourage you to use the return form for more efficiency in processing the withdrawal/cancellation). If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal/cancellation on a durable medium (e.g. by email) without delay.

To meet the withdrawal/cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal/cancellation before the withdrawal/cancellation period has expired.

Effects of cancellation
If you withdraw from this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling from you.

We will make the reimbursement without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We will collect the goods in the manner described in the Return Form, and bear the costs related thereto. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristic and functioning of the goods. You should not yourself send back the goods in a manner other than set forth in the Return Form; if you may do so anyhow, you are doing so at your own cost and risk.

Terms of Use and Sale