Delivery & Returns

What are the delivery options?

Good news - we have several delivery options! Click here to find the one that suits you best.

How do I return my products?

If you’ve decided not to keep your product, you can return your online order (unused) free of charge within 14 days of receipt. We offer a FULL refund.

There are 2 ways of returning your goods:

Courier pick up:
  1. Please complete the return form. Our shipper (Europakket) will send an email with a return label and tracking number together with the return instructions. N.B. Don’t forget to have your order number at hand when filling in the return form.
  2. Pack the item in its original carton to prevent damage while in transit. We will only accept returns of unused items sent together with their authentic labels, user instructions, guarantee leaflets and other hangtags and wrappings.
  3. Please print the return label and tape it to your return package. The return label will have all the details you need: your name; your address and return address; your phone number; item number and/or description of item being returned; and the return number.
  4. Contact UPS Customer Service to arrange the pick-up on the most suitable date and time. You will be asked for the tracking number which is indicated on the label sent previously by Europakket.

Please organise the pick up by our express courier as soon as possible, and in any event within 14 calendar days from the date you notified us of your return request.

UPS Access Point™
  1. Please complete the return form. Our shipper (Europakket) will send an email with a return label and tracking number together with the return instructions. N.B. Don’t forget to have your order number at hand when filling in the return form.
  2. Pack the item in its original carton to prevent damage while in transit. We will only accept returns of unused items sent together with their authentic labels, user instructions, guarantee leaflets and other hangtags and wrappings.
  3. Please print the return label and tape it to your return package. The return label will have all the details you need: your name; your address and return address; your phone number; item number and/or description of item being returned; and the return number.
  4. Drop off your parcel at a local UPS Access Point™: as soon as possible, and in any event within 14 calendar days from the date you notified us of your return request.

Return policy
For all the rules and restrictions regarding returning online orders, please consult our return policy.

How much does it cost to return a product?

Good news! Returning products doesn't cost you anything as long as you follow the instructions on how to return a product.

How many days do I have to return my order?

You can return your online order free of charge within 14 days of receiving your order.

Can I return my Click & Collect order to any store?

Click & Collect reservations are made online, then collected and paid for in store. If you would like to return a Click & Collect order, please contact the store where you collected and paid for the item.

Can I return my personalised order?

We're sorry, personalised items cannot be returned.

Can I exchange an item?

No. Unfortunately we do not offer exchanges for products ordered online, but you can always place a new order to choose the right article. It is easy to return the unwanted item as described above. As soon as we have received confirmation from the shipper that your item has been collected to be returned, we will make sure to refund you the full amount in question. According to legal requirements you must return an item within 14 days from receipt.

One of my items is damaged. What should I do?

Please check the items as soon as you receive them. If there are discrepancies or they are damaged, please contact customer service.

How will I get my refund?

If you decide to return your ordered item, we will offer you a FULL refund. This includes all payments we have received from you, including the cost of delivery (if applicable).

We will refund you no later than 14 days from the date on which we are notified by our shipper that they have collected the items you are returning: this confirmation triggers the refund on our side.

We will refund you using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any extra fees as a result of the reimbursement.

If you have paid by credit card or through PayPal: refunds may take up to 30 days for the money to appear in your account and is dependent on your bank.
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