#TAKECARE

#TAKECARE

Dear community,

You were born to move, to grab your bags and experience new places.
But now it’s time to take a break, to think about other people and especially to think about yourself.
So pack your wishes to get to know the world and travel from home. Read that book you have never finished, connect with your surroundings and have layovers in every corner of your house. Life is a journey. But now it’s a mental journey, with vivid memories and experiences.
Soon this time of turbulence will pass, but now it’s time to just do 1 single thing: stay home for the love of travel.

Together with our team we are committed to take care of you during this uncertain period.
To that extent, we have gathered some answers to the questions you might have:

  • Our retail stores:
    The health of our travellers around the world and the protection of our own employees are our top priority. To support the efforts to counter the spread of the Covid-19 virus, we’ve therefore decided to temporarily close our stores in several European countries (until further notice) as a precaution. We are closely monitoring the instructions of local authorities and will continuously evaluate the situation.
    We are gradually re-opening our stores in the UK. We are looking forward to welcoming you again and are taking measures to ensure everyone's safety. We invite you to check out our store locator page for the latest information regarding opening hours in your area.
  • Our online store:
    Our online store can serve you 24/7 so you can still shop online on samsonite.co.uk with free home delivery.
    We will safely deliver all your online orders for free. But due to these exceptional circumstances, your order might encounter a delay.
  • Our customer care:
    We will continue to provide you with exceptional service via phone, email, and chat. Our Customer Service team is ready to help with your questions. Email customer.care@samsonite.com or call us on +44 2037 476 769 from 10:00am to 5:00pm (CET), Monday to Friday.
  • Our service:
    Please read the sections on our FAQ page for information on spare parts and repairs. Please take into account that our stores and repair centres currently may be closed, but our Service After Sales teams will assist you as best as they can.