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Samsonite has chosen E-Shopinvest nv (http://www.frucon.net) as it's internet retailer with added value.

The products made by Samsonite and offered on this website are stocked, packed and shipped by E-Shopinvest nv who controls the entire ordering and payment process.

E-Shopinvest nv and Samsonite welcome your questions and comments. Please select your question.

I would like to contact customer service regarding my online order.

Contact Customer service
customerservice@eshopinvest.eu

Office Hours :
Monday-Friday : 8.15 AM till 12 AM - 1 PM till 5.30 PM (GMT+1)
Please mention your order number or account number that you received while placing an order.

FAQ :
Q: When will my order arrive?
A: Please login into your account center to see the shipper's tracking number.
Q: How do I return my suitcase?
A: Please go to our Shipping and Returns for detailed instructions.

I have trouble ordering online.



Thank you for contacting us. Our support team will reply to you as soon as possible.

I would like to contact sales for a product offer (including B2B).

To contact us by email :



Thank you for contacting us. Our sales office team will reply to you as soon as possible.


Office Hours :
Monday-Friday : 8.15 AM till 12 AM - 1 PM till 5.30 PM (GMT+1)

FAQ :
Q: Can I order a product that is not offered online?
A: Yes you can, but please provide reference, product details, so we know what product you are interested in.
Q: Where can I find the full catalog?
A: Please download our most recent catalog here.

I would like to comment on a product that I purchased in a retail store in the UK.



Thank you for contacting us. Our country office team will reply to you as soon as possible.

I have a Samsonite product that still is in guarantee and I have a quality problem.

We recommend that you have a Samsonite Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorized Repair Centers are authorized to do warranty repair work. To locate the nearest Repair Centre, please click here.
Please read our section on repairs on the FAQ section for detailed instructions.

I would like to order a spare part.

Please read our section on keys, locks & spare parts in our FAQ.