Standard delivery is free. Free shipping does not guarantee the date of arrival. If your order is time sensitive please use our express service.
Express Home Delivery
Within 1-2 working days - £ 3.95
Select express delivery if you require fast delivery. Express delivery shipments are given priority by our customer service department and the shipper. Use for very time sensitive occasions.
Collection in Store
Within 4-6 business days - FREE
Place your order online and collect it from your chosen store. Collection times may vary depending on stock availability. You can choose this option and your preferred store by clicking the ‘Collection from Store’ button, or select this option during the ‘shipping’ part of the checkout process.
Pick up at a UPS Access PointTM
Within 3-5 working days - Free
Picking up your ordered products at a UPS Access Point™ near you is free. You will be informed by email as soon as your package arrives and it will be available for collection at the Access Point for up to 14 days.
We cannot guarantee a specific date of arrival. If your order is time sensitive please use our express service.
More information on delivery options can be found here.
Returns & Refunds
You may return unused merchandise provided you meet the rules described in Samsonite’s policy on Right of Retraction.
You have the right to retract the sale agreement at any time up to 10 calendar days from the delivery date.
For more information on returns and refunds, please consult Samsonite’s Returns Policy, or to exercise your right of retraction please follow the returns procedure found here.